Seeking mental health support can feel like a big step, but knowing how to reach out to a professional can make the process much easier. This guide offers practical advice on how to approach a mental health professional, including what to say in emails or phone calls, key questions to ask, and what to expect when speaking with a therapist for the first time.

Why Reaching Out is Important

Sometimes, the hardest part of seeking mental health support is taking that first step. But you’re not alone – mental health professionals are trained to support you without judgment. Reaching out allows you to:

• Access the right support: Find someone who fits your needs
• Feel heard and understood: Share your concerns and receive validation
• Start your healing journey: Gain practical tools for growth and well-being

If you’re ready to make contact but unsure where to start, these steps can help:

Step 1: Decide How You Want to Reach Out

There are a few ways you can connect with a mental health professional:

• Email: Great if you prefer to think through your words before sending
• Phone call: Offers immediate answers and a chance to ask questions
• Online enquiry form: Available on therapist’s websites

Each option has it’s benefits. If you feel anxious talking on the phone, emailing may feel more comfortable. If you prefer a quick response, a phone call may be better.

Step 2: What to Say in an Email or Online Inquiry

If you choose to send an email or fill out a form, here is a simple structure you can follow:

Subject Line: “Seeking Support – New Client Enquiry”

Greeting:
“Hi {Therapist’s Name],

I’m reaching out to learn more about your services and whether you would be a good fit for me.”

How to Briefly Mention Your Concerns
It can feel tricky to explain what you’re going through, especially if you’re not sure where to start. But you don’t need to have it all figured out. Here are a few ways to approach it:

1. Start with feelings of emotions:
   • “I’ve been feeling really anxious lately and it’s starting to affect my daily life.”
   • “I’ve been feeling sad and unmotivated for a while, and it’s not going away.”
   • I’m feeling overwhelmed with stress and struggling to manage it.”
2. Describe a situation or event:
   • “I’ve recently been through a breakup and I’m finding it hard to move forward.”
   • “Work has been really demanding lately, and I’m finding it hard to switch off.”
   • “There’s been a lot of change in my life recently, and I’m feeling unsettled.”
3. Talk about behaviours or patterns:
   • “I’m noticing I’m withdrawing from friends and family, and I’m not sure why.”
   • “I’ve been avoiding certain situations because of anxiety, and it’s limiting me.”
   • “I’m struggling to stay on top of my daily tasks, and it’s starting to impact my work and home life.”

You don’t have to provide a lot of detail — just enough for the therapist to understand the general reason you’re reaching out. If you’re unsure how to put it into words, you can say:

• • “I’m not sure how to explain it, but I know I need support.”
  • “I’m looking for help with managing my mental health but I’m not sure where to start.”

Ask about availability and next steps:
“Could you please let me know if you are accepting new clients? I’m available for sessions on [list preferred days/times]. I’d also like to learn more about how you work with clients on these issues.”

Closing:
“Thank you for your time, and I look forward to hearing from you.”

Step 3: What to Say When Calling a Therapist

Phone calls can feel intimidating, but you don’t have to have it all figured out. Here’s a script to help you get started:

Start with a greeting:
“Hi, my name is [your name]. I’m looking for a mental health professional to support me with [brief mention of your concern, e.g., anxiety, stress, low mood, life changes, or ‘I’m not sure but I know I need support’]. I was wondering if you’re currently accepting new clients?”

Ask about availability:
“I’d like to know if you’re currently accepting new clients and, if so, how I can get started.”

Ask for clarity if needed:
“If there’s anything I need to prepare before our first session, I’d love to know.”

Therapists understand that calling can be nerve-wracking, so they will guide the conversation if needed.

Step 4: Questions You Can Ask The Therapist

Finding the right therapist is essential. Here are some key questions to ask when you reach out:

• Are you accepting new clients right now?
• Do you have any experience working with [insert your concern, e.g., anxiety, relationship issues, etc.]?
• What approaches or techniques do you use in therapy?
• Do you offer telehealth or in-person sessions?
• What is the cost per session?

Step 5: What to Expect When the Therapist Responds

Therapists aim to make the process easy and supportive. Here’s what you might expect:

• They may ask questions: The therapist might ask about your availability, your concerns, and what you hope to achieve.
• They will explain their process: This could include the type of therapy they offer, session costs, and whether they use telehealth or in-person appointments.
• They may offer next steps: If they have availability, they’ll likely offer a time for your first session or invite you to fill out a new client form.

Don’t worry if you don’t have all the answers right away — therapists understand this is a new experience for many people.

What if the Therapist Isn’t the Right Fit?
Sometimes, you might realize a therapist isn’t a match. This is normal. If this happens, you can:

• Politely decline: “Thank you for your time, but I’ve decided to explore other options for support.”
• Ask for recommendations: “Do you know of any other therapists who might be a better fit for me?”

The goal is to find a therapist who makes you feel seen, heard, and safe. If it doesn’t feel right, keep searching.

Final Tips for Reaching Out to a Mental Health Professional

1. Don’t overthink your message: Therapists understand you may feel nervous
2. Be clear and honest: Share what’s on your mind – it’s okay if it’s messy
3. Ask questions: It’s your right to feel informed before starting therapy

If you’re ready to find a therapist, consider using an online directory like Mental Health Hublink, which connects Australians with mental health professionals across the country. Taking the first step can feel scary, but support is just a message or phone call away.

Mental Health Hublink

Finding support and understanding the type needed can feel overwhelming. Our aim is to bridge this gap by providing information and resources tailored to the Australian health landscape, along with a comprehensive directory to match individuals with the best options for their unique needs.

We strive to create a platform that promotes holistic well-being, ensuring everyone has the opportunity to lead healthier, happier lives – through resources, information, and therapy options, including individual, couples, family, group therapy, or mental health retreats.